Returns & Refund Policy

Not completely satisfied with your purchase and want to return something? No problem! Here's what you need to know:
  • Return window: You have 14 days after receiving your order to initiate a return.
  • Eligibility: Items must be unused, in original packaging, and in the same condition you received them.
  • Non-Returnable Items
    For hygiene and safety reasons, certain products such as opened skincare, makeup, or perfume items cannot be returned unless they arrive damaged or defective.
  • Process:
    1. Contact customer support at contact@glamour-bazaar.co.uk within 14 days of receiving your order.
    2. Customer Support will guide you through the return process and provide a return authorization number.
    3. Securely package the item for return.
    4. You are responsible for return shipping costs (unless the return is due to Glamour Bazaar's error).
    5. Customer service will provide a return address once your request is approved.
  • Refunds:
    • Refund are processed upon receiving and verifying your returned item.
    • Issued in the original payment method (unless agreed otherwise).
    • May take up to 14 days to appear in your account.
  • Damaged/Defective Items: Contact customer support immediately with details and any evidence (photos). They will determine the best course of action (refund, or replacement).
  • Exchange Policy: At this time, we do not offer direct exchanges. Customers are advised to place a new order for any desired replacement item.
  • Returns Due to Incorrect Delivery Address or Failure to Collect from Royal Mail: If a customer provides an incomplete delivery address or does not collect their item from the local Royal Mail sorting office, the package will be returned to us by Royal Mail.
  • Policy Changes: Glamour Bazaar reserves the right to update this policy at any time.
  • Important Notes:
    • PayPal refunds may take up to 14 days due to their e-cheque process, which is out of our control.
    • Contact customer service for the return address before sending your parcel.
  • Questions?
    • If you have any questions or require further assistance regarding our free shipping policy, please do not hesitate to reach out to our customer support team via the email address provided below.
  • Email: contact@glamour-bazaar.co.uk